What is multi-factor authentication?

You trust us to keep your data secure. It's why we stay on the forefront of security innovation — to deliver for you every day.

We're strengthening our platform security with the addition of multi-factor authentication (MFA). It's an extra layer of protection for your account login credentials and business data. And it's easy to set up.

Why you need MFA

Multi-factor authentication is an extra layer of protection against cyberthreats like phishing attacks and account takeovers. It verifies your identity with two different factors of authentication when you log in.

These factors could be:

Something you know

A password, PIN, or answer to a security question

Something you have

A smartphone, one-time pass token, or smart card

Something you are

Biometrics, like your fingerprint

It's extra account security for an extra layer of protection.

Your questions, answered

How will MFA work on my account?

Once you set up MFA, you'll need to enter the unique verification code you receive:
  • When you log in from a new device or new web browser
  • When you need to view or download sensitive data

What are the authentication method options?

Your authentication method options could be:
  • Your verified email, which was used during your registration process
  • A text message (SMS) to your mobile phone
  • A phone call to a number associated with your account
  • An authenticator app installed on your device (such as Google Authenticator, Authy, or Microsoft Authenticator)

Note: All authentication methods are not available for all systems.

What is an authenticator app and how does it work?

An authenticator app will generate a verification code for you. Since the verification code generates from your device (generally your mobile phone), the MFA process may be even safer and more convenient for you.

If you choose this method during the MFA setup process, you'll need to download an app first. We'll provide you with download links to the three most popular authenticator apps: Google Authenticator, Authy, and Microsoft Authenticator.

What if I didn't receive the verification code?

If you haven't received your verification code, try these methods of troubleshooting:
  1. Have a code sent to you again.
  2. If that doesn't work, try selecting a new primary authentication method.
  3. If this is your first time authenticating with a chosen method, a third-party security app might be blocking the text message or phone call.

What if I no longer have access to my verified email?

No problem, contact your local customer care representative for help.

What happens if I can't sign in to my account?

Our team is on hand to assist. Contact your local customer care representative to reset your password.