Basics

Who is Global Payments Integrated?

Global Payments Integrated helps businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, Global Payments Integrated is driving innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape.

Global Payments Integrated serves more than 4,000 technology partners across 60 industry industries throughout the United States and Canada.

What’s your relationship with my business management software provider?

As partners, Global Payments Integrated and your provider developed the payments functionality you use in your software. Global Payments Integrated is both your payments processor and the technology developer of the solutions designed to make your business more successful.

Who do I contact with questions about payments processing or my merchant account?

Refer to your most recent Merchant Statement for the customer support # that can assist with your account.

For Open Edge Merchants: (800) 774-6462 (Option 3) or email customerservice@openedgepay.com.

For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6577

For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or IntegratedCustomerCare@globalpay.com

For account numbers starting with: 8487, 8489, 3934: (855) 882-0507 or IntegratedCustomerCareOma@globalpay.com

For Genius related technical support: (800) 941-6577

Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or IntegratedCustomerCareOma@globalpay.com

Why am I sometimes referred to as a “merchant?”

Global Payments Integrated recognizes that some businesses are not "merchants" in the traditional sense. The industry-accepted term refers to someone who accepts credit card payments.

Your Merchant Account

What are Your Rates/Fees?

This is the question where some merchants expect a simple off-the-shelf number, but credit card processing fees vary based on your business and how you accept payments. Depending on the cards you accept, the volume you process, whether you run a brick-and-mortar store (versus eCommerce) and some other variables, your pricing model is highly personalized. For a custom quote for your business, please call (888) 509-8429 or email StartNow@GlobalPay.com.

What credit card types does Global Payments Integrated support?

Initially, your account will support Visa, MasterCard, Discover, and JCB. You may request American Express, which has its own rates, fees, and underwriting guidelines.

Where can I find my Merchant ID (MID)?

Your MID is located near the top of your merchant statement.

How and when do I receive my money?

Funding typically takes place within 1 business day of settling a batch. Each platform and point of sale may have customized settings. Contact Customer Support to learn more about the cutoff and funding time frames that apply to your merchant account.

Is the full amount of the transaction deposited to my bank account?

Yes. Any fees are automatically debited at the end of each month.

How do I access my merchant statements?

Monthly statements are mailed to you. You can also access your merchant statements via our online portal. To learn more contact customer support.

Security/EMV

How does Global Payments Integrated protect my information?

Global Payments Integrated secures all personal and business information through industry-recognized safeguards such as EMV^®, digital tokens, and firewalls, coupled with carefully developed security procedures to protect data from loss, misuse or unauthorized alteration (through the proprietary EdgeShield security bundle). Sensitive information is protected via encryption during transmission using the Secure Socket Layer (SSL) protocol. Global Payments Integrated policies restrict access to only those employees and business partners necessary to process payments. We maintain Level 1 security certification, the highest designation in the payment card industry.

What is PCI Security?

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card organizations. PCI standards are mandated by the card brands and administered by the Payment Card Industry Security Standards Council (PCI SSC). The standard was created to increase controls around cardholder data to reduce credit card fraud.

What is EdgeShield^®?

Available exclusively from Global Payments Integrated, EdgeShield is an advanced security services bundle intended to protect credit card data, prevent counterfeit fraud, and enhance payments security. Through a unique collection of complementary security solutions, EdgeShield delivers one of the industry’s most secure payments platforms. When used with systems that accept payments, the bundle protects credit card data while at rest and in transit.

Do I need a new card reader to accept EMV chip cards?

Yes; chip cards are processed differently than magnetic-stripe cards. To accept EMV at your business, you’ll need an EMV-enabled credit card reader capable of accepting vertical insertion (a.k.a. dipping) in addition to the horizontal swiping necessary with magnetic strip cards.

Why is EMV a more secure credit card option?

Magnetic stripes on traditional credit and debit cards store unchanging data. Whoever accesses that data gains the sensitive card and cardholder information necessary to make purchases. That makes traditional cards prime targets for counterfeiters, who convert stolen card data into cash. EMV cards, however, contain a small computer chip (it’s that small gold square on the card face). Unlike magnetic-stripe cards, every time an EMV card is used for payment, the card chip creates a unique transaction code that cannot be used again. If a hacker stole the chip information from one specific point of sale, typical card duplication would never work because the stolen transaction number created in that instance wouldn't be usable again and the card would simply be denied.